Oonyi Privacy Policy: Safeguarding Your Trust and Data

At Oonyi, we recognize that your personal information is valuable—and protecting it is a core responsibility. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (Oonyi.com), purchase our ovens, or interact with our customer service team. We comply with global privacy standards (including principles of data minimization and user consent) to ensure your data is handled with integrity and transparency. By using our services, you agree to the practices outlined below.

1. What Information We Collect

We only collect information that is necessary to provide our services, improve your experience, or fulfill legal obligations. The types of information we gather fall into two categories:

1.1 Personal Information You Voluntarily Provide

This includes data you share directly with us, such as:

  • Contact Details: Full name, email address (e.g., when you email [email protected]), phone number (if provided for order updates), and shipping/billing address (for purchases).
  • Purchase Information: Order number, payment method details (e.g., credit card last 4 digits—we do not store full payment information; this is handled by our secure third-party payment processors), and product preferences (e.g., oven model, quantity).
  • Support-Related Data: Details about your Oonyi oven (e.g., serial number), questions or issues you share with our customer service team, and feedback you provide via emails or our website’s feedback form.

1.2 Non-Personal Information Collected Automatically

When you visit our website, we may collect non-identifiable data to optimize site performance and understand user behavior. This includes:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), device type (e.g., laptop, smartphone), operating system, and pages visited on our site (e.g., product pages, About Us).
  • Usage Data: Time spent on pages, links clicked, and search queries entered on our website (e.g., “countertop oven”).
  • Cookies and Similar Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings) and track site usage. You can disable cookies in your browser settings, though this may limit some features of our website (e.g., saving items in your cart).

2. How We Use Your Information

We use your data for specific, limited purposes—never for unstated or unrelated reasons. Common uses include:

  • Fulfilling Orders: Processing your purchase, arranging shipping, and sending order confirmations (e.g., via email).
  • Providing Customer Service: Responding to your inquiries (e.g., troubleshooting oven issues via [email protected]), delivering setup guidance, and following up on your satisfaction.
  • Improving Our Services: Analyzing non-personal usage data to enhance our website (e.g., fixing broken links) and refining our ovens (e.g., updating features based on customer feedback).
  • Sending Relevant Communications: Sharing important updates (e.g., warranty reminders, shipping delays) or occasional content (e.g., baking tips, new product launches) via email—you can opt out of non-essential emails at any time (see Section 5).
  • Ensuring Security: Detecting and preventing fraud (e.g., unauthorized purchases) or misuse of our website (e.g., spam).
  • Complying with Law: Meeting legal requirements (e.g., tax reporting, responding to lawful government requests).

3. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services—and these partners are required to protect your information:

  • Payment Processors: Companies like PayPal or Stripe that handle payment transactions. They only receive the data needed to process payments (e.g., billing address, last 4 digits of your card) and do not store or use your information for other purposes.
  • Shipping Providers: Courier services (e.g., FedEx, UPS) that deliver your Oonyi oven. They receive your shipping address and contact details to complete delivery.
  • Service Partners: Third-party technicians (if needed for oven repairs under warranty) who receive limited data (e.g., your name, oven serial number) to fulfill the service.
  • Legal Authorities: We may share information if required by law (e.g., to comply with a court order) or to protect our rights, safety, or the safety of others (e.g., investigating fraud).

4. How We Protect Your Information

We use industry-standard security measures to keep your data safe from unauthorized access, loss, or misuse:

  • Secure Storage: Personal information is stored on encrypted servers with restricted access (only authorized Oonyi team members can access data, and they are trained on privacy best practices).
  • Payment Security: Full payment details are never stored on our servers—they are processed by PCI DSS-compliant payment providers (PCI DSS is a global standard for secure payment handling).
  • Website Security: Our website uses HTTPS (Hypertext Transfer Protocol Secure) to encrypt data transmitted between your device and our servers (you’ll see a padlock icon in your browser’s address bar).
  • Data Retention: We keep your personal information only as long as needed to fulfill the purposes outlined in this policy (e.g., we retain purchase data for tax and warranty purposes for 3 years after your order, then anonymize it).

5. Your Rights Regarding Your Information

You have control over your personal information, and we make it easy to exercise these rights:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, contact details).
  • Correct Inaccuracies: Ask us to update or correct any incorrect information (e.g., a wrong shipping address).
  • Delete Your Data: Request that we delete your personal information (where legally allowed—we may need to retain some data for legal or warranty purposes).
  • Opt Out of Marketing Emails: Unsubscribe from non-essential emails (e.g., baking tips) by clicking the “Unsubscribe” link at the bottom of any Oonyi marketing email.
  • Withdraw Consent: If you previously gave consent for a specific use of your data (e.g., sharing with a service partner), you can withdraw it by contacting us at [email protected].

To exercise any of these rights, email us at [email protected] with your full name, contact information, and a clear description of your request. We will respond within 30 days and fulfill valid requests promptly.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete that information immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected] to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make updates, we will:

  • Revise the “Last Updated” date at the top of this page.
  • Post the new policy on our website (Oonyi.com) so you can review the changes.
  • Notify you via email if the updates are significant (e.g., changes to how we share your data).

We encourage you to check this page regularly to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

We take all privacy inquiries seriously and will work to resolve your concerns quickly.