Oonyi Terms of Purchase: Clear Rules for Your Oven Orders

When you place an order for an Oonyi oven through our website (Oonyi.com), you agree to the following Terms of Purchase. These terms outline the rights and responsibilities of both you (the customer) and Oonyi, covering every stage of your purchase—from order placement to payment, delivery, and returns. We aim to make your shopping experience transparent and hassle-free, and these terms help ensure consistency and fairness for all customers.

1. Order Placement and Confirmation

1.1 How Orders Are Formed

When you add an Oonyi oven to your cart, enter your shipping details, and complete payment on our website, you submit an offer to purchase the selected product(s). This offer is only accepted by Oonyi once we send you an order confirmation email—at this point, a binding contract between you and Oonyi is formed.

Please note that submitting an order does not guarantee acceptance. We may decline your order if: (a) the oven is out of stock (even if displayed as available on the website, due to real-time inventory changes); (b) there is an error in the product price or description (e.g., a typo in pricing); (c) we are unable to verify your payment information; or (d) we have reason to believe the order is fraudulent. If we decline your order, we will notify you via email within 24 hours and issue a full refund for any payment already processed.

1.2 Order Details Accuracy

It is your responsibility to provide accurate and complete information when placing an order, including your full shipping address (with no PO boxes, APO/FPO addresses, or incomplete details), valid contact phone number, and correct email address. Inaccurate information may lead to delivery delays, lost packages, or failed order processing. If you need to modify your order (e.g., update the shipping address, change the oven model) after submitting it, contact our customer service team at [email protected] immediately. We can only modify orders if they have not yet entered the shipping process (i.e., within 1 business day of order placement); once shipping has begun, modifications are no longer possible.

2. Payment Terms

2.1 Currency and Payment Methods

All prices displayed on Oonyi.com are in United States Dollars (USD), and all payments must be made in USD. We accept the following payment methods: major credit cards (Visa, Mastercard, American Express, Discover), debit cards linked to a checking account, and PayPal.

When you submit your payment information, it is processed securely by our third-party payment processors (e.g., PayPal, Stripe), which comply with global payment security standards (such as PCI DSS). Oonyi does not store your full payment details (e.g., complete credit card numbers) on our servers—we only retain limited, non-sensitive information (e.g., the last 4 digits of your card) for order tracking and verification purposes.

2.2 Payment Authorization and Charges

At the time of order placement, your payment method will be authorized for the full order amount (including the oven price, with no additional shipping fees—see Section 3 for global free shipping details). This authorization reserves the funds in your account but does not complete the charge. The charge will be finalized once we send the order confirmation email and begin processing your shipment.

If the authorization fails (e.g., insufficient funds, expired card, or bank decline), your order will not be processed. We will notify you via email to request an updated payment method, and your order will be held for 48 hours—after this time, if no valid payment is provided, the order will be canceled.

3. Shipping and Delivery Terms

3.1 Shipping Timeline

  • Order Processing and Dispatch: We will process and dispatch your Oonyi oven within 1–3 business days of sending the order confirmation email. Processing includes verifying payment, inspecting the oven for quality, and packaging it securely to prevent damage during transit.
  • Delivery Timeframe: Regardless of your location worldwide, your Oonyi oven will be delivered within 6–12 business days from the date of dispatch. This timeline includes transit time with our global shipping partners and accounts for standard customs processing (for international deliveries). Please note that delivery may be slightly delayed due to factors outside our control, such as extreme weather, customs hold-ups (for non-U.S. deliveries), or carrier disruptions. If a delay is expected to exceed 12 business days, we will notify you via email with updated delivery estimates.

3.2 Global Free Shipping

Oonyi offers free shipping for all oven orders worldwide—there are no minimum order values, hidden shipping fees, or regional restrictions. This free shipping applies to standard delivery (the 6–12 business day timeframe outlined above) and covers all costs associated with transporting the oven from our warehouse to your specified shipping address.

Please note that while shipping is free, you may be responsible for paying import duties, taxes, or customs fees imposed by your country’s government for international deliveries. These fees are not included in the oven price and are determined by your local customs regulations—Oonyi has no control over these charges and will not be liable for them. You will be notified of any such fees by the local customs authority or delivery carrier, and you must pay them to receive your package.

4. Returns and Refunds

4.1 Return Eligibility and Period

You may return any Oonyi oven for a full refund (in USD) within 60 days from the date of delivery, provided the product meets the following conditions:

  • The oven is in unused, like-new condition (no signs of wear, scratches, food residue, or damage from use).
  • All original packaging, accessories (e.g., baking trays, user manuals, warranty cards), and tags are included and in intact condition.
  • You have a valid order number or proof of purchase (e.g., the order confirmation email, invoice).

Returns will not be accepted if: (a) the 60-day return period has expired; (b) the oven is used, damaged by improper handling, or missing original components; (c) the product is a custom-ordered oven (modified to your specific requests, such as a unique color or size).

4.2 Return Process

To initiate a return, follow these steps:

  1. We will review your request within 24 business hours and send you a prepaid return shipping label (free of charge, as part of our global shipping policy) and detailed instructions for packaging the oven securely.
  2. Package the oven according to our instructions (using the original box if possible, or a sturdy alternative to prevent damage during return transit) and attach the prepaid label to the package.
  3. Ship the package back to our designated warehouse within 7 days of receiving the return label. You may drop off the package at any location accepted by our return shipping partner (details will be included in the instructions).

4.3 Refund Processing

Once we receive and inspect your returned oven (to confirm it meets the eligibility criteria outlined in Section 4.1), we will approve your refund within 2 business days. Refunds will be issued in United States Dollars (USD) to the original payment method used for the order (e.g., your credit card, PayPal account).

The time it takes for the refund to appear in your account is 5–10 business days from the date of approval. This timeline accounts for processing by our payment processor and your bank or payment provider—delays may occur due to your financial institution’s internal rules, but we will provide a refund reference number via email to help you track the status with your provider.

If your returned oven is deemed ineligible for a refund (e.g., it is used or missing parts), we will notify you via email and arrange to ship the oven back to you at no additional cost—you will not be charged for this return shipment.

5. Product Availability and Changes

5.1 Inventory and Stock Updates

While we strive to keep our website inventory accurate, Oonyi cannot guarantee that all products displayed as “in stock” will be available when you place your order. If an oven you ordered becomes out of stock after we send the order confirmation email (due to unexpected demand or supply chain issues), we will notify you via email within 24 hours. You will then have two options: (a) wait for the oven to be restocked (we will provide an estimated restock date, typically 2–4 weeks) and receive free shipping as planned; or (b) cancel the order and receive a full refund within 5–10 business days.

5.2 Product Changes

Oonyi reserves the right to modify product details (e.g., oven features, dimensions, color options) at any time, without prior notice. However, if you have already placed an order for a specific oven model, we will fulfill the order with the product as described at the time of your purchase—we will not substitute a different model or change key features without your explicit consent. If a product modification affects your order (e.g., a feature you selected is no longer available), we will contact you to discuss alternatives or offer a full refund.

6. Limitation of Liability

Oonyi’s liability for any issues related to your purchase is limited to the value of your order (i.e., the total amount you paid for the Oonyi oven). We will not be liable for: (a) indirect or consequential damages (e.g., lost baking opportunities, inconvenience, or damage to other property); (b) delays or issues caused by factors outside our control (e.g., extreme weather, customs holds, carrier errors, or your failure to provide accurate shipping information); (c) damages resulting from improper use of the oven (e.g., using it for purposes other than baking, ignoring the user manual’s instructions); or (d) any third-party costs (e.g., import duties, taxes, or fees imposed by your country’s customs authority).

This limitation of liability does not apply to cases of fraud, gross negligence, or injury caused by a defective product (in which case Oonyi will comply with applicable consumer protection laws).

7. Changes to These Terms

Oonyi may update these Terms of Purchase from time to time, to reflect changes in our business practices, legal requirements, or global shipping policies. When we make updates, we will: (a) revise the “Last Updated” date at the bottom of this page; (b) post the new terms on our website (Oonyi.com); and (c) notify you via email if the changes are significant (e.g., adjustments to return periods, payment methods, or shipping timelines).

Your continued use of our website to place orders after the updated terms are posted constitutes your acceptance of the new terms. We recommend reviewing these terms periodically to stay informed of any changes.

8. Contact Us for Questions

If you have any questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at:

  • Email: [email protected] (we respond within 24 business hours, Monday–Friday)
  • Reference: Include your order number (if applicable) in your email to help us assist you faster.

We are committed to resolving any issues fairly and efficiently, and we welcome your feedback to improve our terms and services.